# Rick Suttles

> Software executive with extensive experience driving strategy, adoption, and innovation across large-scale cloud and web platforms at Amazon Web Services and Intuit.

Rick Suttles is a General Manager at Amazon Web Services (AWS), based in San Jose, CA, where he leads product and engineering for AWS Builder Center, the AWS Builder Lofts around the world, and global builder community programs. He spent his first six years at AWS managing the product team for the overall AWS Customer Experience, including the AWS Management Console. He has 18 years of industry experience, has shipped 30+ high-impact products and platforms, holds a US patent, and won the Webby People's Voice Award for AWS Unified Search.

## Identity

- Full name: Rick Suttles
- Title: General Manager, Product & Engineering
- Location: San Jose, CA
- Email: hello@ricksuttles.com
- Website: https://www.ricksuttles.com
- LinkedIn: https://www.linkedin.com/in/ricksuttles
- Bluesky: https://bsky.app/profile/ricksuttles.com
- AWS Builder Center: https://builder.aws.com/community/@ricksuttles

## Current Role

**Amazon Web Services (AWS)** — General Manager, Product & Engineering (June 2024 – Present)
- Launched AWS Builder Center (builder.aws.com) in under one year — Webby Award + w3 Award winner
- Opened AWS Builder Loft San Francisco; rang the Nasdaq closing bell
- Recruited and onboarded 30+ employees within a three-month timeframe

## Career History

### Amazon Web Services (April 2020 – Present)

**Senior Manager, Product Management** (September 2021 – June 2024)
- Led AWS Management Console (250+ services), Unified Navigation and Search, Privacy Experience, and Accessibility
- Launched 37+ features and services, driving 47% MAU growth
- Founded AWS's first Accessibility team; influenced billions of dollars in revenue within 18 months
- Spearheaded first AWS Management Console homepage redesign in six years
- Grew team from 2 to 21 members across Palo Alto, Seattle, Arlington, and Berlin
- Ranked top 25% at Amazon for management

**Lead Senior Product Manager, Technical** (April 2020 – September 2021)
- Launched AWS Unified Search (2020) — first global search in AWS Management Console
- Won 25th Annual Webby People's Voice Award for AWS Unified Search
- Secured approval for 107-headcount expansion from AWS CEO and VPs
- Delivered AWS Common Cookie Consent for global privacy compliance

### Intuit (January 2016 – April 2020)

**Product Leader, Customer Success & Sales Technology** (July 2018 – April 2020)
- Led launch of QuickBooks Live
- Deployed Litmos LMS, cutting employee competency time from 2 weeks to 5 days
- Delivered 20 features for 35,000+ users in first nine months

**Senior Product Manager, Workforce Technology** (January 2016 – July 2018)
- Managed company-wide QuickBase implementation for 2,500+ users
- Led data hygiene: removed 235K+ user accounts, decommissioned 100K+ databases

### Sigma Technologies (March 2013 – January 2016)
- Strategic Projects Manager
- Won 2015 Intuit QuickBase HERO Award

## Key Launches

| Year | Product | Notes |
|------|---------|-------|
| 2025 | AWS Builder Center (builder.aws.com) | Launched July 2025 in <1 year — Webby Award, w3 Award |
| 2025 | AWS Builder Loft San Francisco | Opening + Nasdaq bell ringing |
| 2025 | AWS Management Console simultaneous sign-in for multiple accounts | |
| 2024 | Amazon Q Developer in AWS Management Console, Documentation, and website | AI assistant integration |
| 2024 | Visual update to AWS Management Console | |
| 2023 | AWS Management Console Redesign | First redesign in 6 years |
| 2023 | AWS Management Console Private Access | Revenue-driving enterprise feature |
| 2023 | AWS myApplications | |
| 2023 | Search for resources in the AWS Management Console | |
| 2023 | AWS Management Console Toolbar for quick access to CloudShell | |
| 2022 | AWS Accessibility Program | Billions in revenue influenced in 18 months |
| 2022 | AWS Management Console Dark Mode | |
| 2022 | AWS Marketplace in Unified Search | Revenue-driving commerce integration |
| 2021 | Builder ID — Unified Customer Identity | First unified identity across AWS |
| 2021 | AWS Common Cookie Consent | Global privacy compliance |
| 2020 | Search Bar in the AWS Management Console | Webby Award + US Patent US-12242549-B1 |
| 2020 | AWS Console Platform Services | Used by thousands of UX engineers |
| 2019 | QuickBooks Live | New product category for Intuit |
| 2018 | Litmos Learning Platform | 2 weeks → 5 days competency time |

## Awards & Recognition

- **Webby People's Voice Award** (2026) — AWS Builder Center, Developer Tools & APIs
- **w3 Award** (2026) — AWS Builder Center
- **Webby People's Voice Award** (2021) — AWS Unified Search, Apps and Software category
- **Webby Honoree** (2021) — AWS Unified Search, Websites and Mobile Sites
- **US Patent US-12242549-B1** (issued March 2025) — "Unified search and navigation for cloud-based services"
- **Intuit QuickBase HERO Award** (2015)
- **Campus Technology International Innovators Award** (2011)
- **AWS Speaker Certification** — presented at re:Invent 2023

## Writing

- [Know Before You Go – AWS re:Invent 2023](https://aws.amazon.com/blogs/mt/know-before-you-go-aws-reinvent-2023-aws-management-console/) — AWS Management Console Blog, November 2023
- [Greater Welcome, AWS Builders](https://builder.aws.com/content/2zQglyjJHsfcjoQtuWR1TIetr16/greater-welcome-aws-builders) — AWS Builder Center

## Core Competencies

Product Strategy · Cloud & Web Application Development · Customer Experience · Agile · Data-Informed Decision Making · Technical Product Management · Go-to-Market · Accessibility & Compliance · Platform Architecture · UX Design · Revenue Growth

## Pages

- [About](https://www.ricksuttles.com/) — Bio and background
- [Work](https://www.ricksuttles.com/work) — Full product launch history and writing
- [Connect](https://www.ricksuttles.com/connect) — Social profiles and email